Privacy policy

Who we are

Stars Accounting Ltd (company number 12868744) is the controller of personal information collected through this website. We are based in Sawbridgeworth, Hertfordshire. You can contact us at info@starsaccounting.co.uk or on 01279 291538.

What information we collect

When you contact us through the website we collect the details you give us: your name, telephone number, email address, your message, the service you are interested in and how you found us. If you email, call or message us we also keep that correspondence.

Like most websites, our hosting systems record technical information such as your IP address, browser type and the pages you visit. We may use analytics tools to understand how the website is used, and we will only do so in line with your cookie choices.

How we use it

We use your information to respond to your enquiry, to provide a quote, to provide our services if you become a client, to keep the website secure, and to improve the website.

Our legal bases are: taking steps at your request before entering into a contract, performance of a contract, our legitimate interests in running and improving our business, and compliance with legal obligations. Where we rely on consent, for example for non-essential cookies, you can withdraw it at any time.

Information about clients

If you become a client, we process the information needed to provide our services, such as tax, VAT and accounting records, under our terms of engagement. We keep records for the periods required by law and professional rules, including anti-money-laundering requirements.

Who we share it with

We do not sell personal information. We share it only with organisations that help us run the website and our services, such as our website hosting and email providers, and with HMRC, Companies House or other authorities where this is part of the service you have asked for or the law requires it.

The website uses a chat button that opens WhatsApp, and loads fonts from Google Fonts. These providers may receive technical information such as your IP address when the relevant element loads. Our videos are hosted on this website.

Cookies

The website uses cookies. Essential cookies make the site work. Where we use non-essential cookies, such as for analytics, we ask for your consent through the cookie notice, and you can change your choice at any time.

How long we keep information

We keep website enquiries for as long as needed to deal with them and for a reasonable period afterwards. Client records are kept for the periods required by law. We delete or anonymise information when we no longer need it.

Your rights

Under UK data protection law you have the right to:

• be informed about how your information is used
• access the information we hold about you
• have inaccurate information corrected
• ask us to erase your information in certain circumstances
• restrict or object to our processing in certain circumstances
• receive your information in a portable format, where applicable

To exercise any of these rights, contact us using the details above. Stars Accounting Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.